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The goals of your company’s injury management process are to provide a safe work environment and facilitate a prompt return to work for your employees whenever possible. The following are the basic guidelines for managing injuries within your company.

Provide frst aid treatment – Call 911 as appropriate Seek immediate medical attention as necessary – provide transportation Provide physician with:

– letter to treating health care provider – physician return-to-work (RTW) statement – job descriptions with physical job demands for full duty role

– transitional work availability and associated physical job demands

Use affliated/network physicians whenever possible Obtain a report of the injury/illness from the employee/ supervisor ASAP

Report claim ASAP (same or next day)

– Employees should be trained and encouraged to report all injuries promptly

– Delayed or unreported injuries create the potential of delaying treatment or increasing claim costs – The quicker a claim is reported the quicker the employee will RTW

Accident investigation

– focus on prevention, not blame

– change processes as necessary to minimize future accidents

Direct Supervisors and maintain regular contact with the employee Facilitate RTW

– evaluate the workstation for ergonomic improvement opportunites

– provide transitional work assignments – encourage employee input when developing transitional work assignments

– help employee understand how their injury impacts the department/organization

Follow-up after each medical visit and return employee to full duty upon release.

Complete OSHA log and other paperwork as necessary

5 This is intended as a general description of certain types of managed care services available to qualifed customers through Zurich Services Corporation,

an individual member company of Zurich in North America. Zurich Services Corporation does not guarantee a particular outcome, reduction in costs or improvement in administration and further assumes no liability in connection with the providing of these services. ©2011 Zurich Services Corporation