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Our values

Our values shape Zurich’s culture and defne who we are. They are also a key differentiating factor in an increasingly competitive industry.

Our commitment to integrity, customer centricity, sustainable value creation, excellence and teamwork fosters trust with our shareholders, brokers and our customers. This commitment allows us to attract and retain the highest caliber employees and encourages the dialogue necessary for innovation and growth.

Our core values are:

Integrity

To treat everyone fairly and honestly. To comply with all applicable laws, regulations and internal policies.

Customer centricity

To put our customers at the heart of all we do. To utilize our global scale to turn insights and observations into useful ideas that we put to work for our customers.

Excellence

To aim for the highest quality and strive for continuous improvement in all that we do. To fnd new ways of solving problems. To test what we do and how we do it for fairness, diversity, trust, and mutual respect.

Teamwork

To work together as one team…One Zurich. Collaborating and applying our global insights to deliver the best for our stakeholders. To value our diverse, talented workforce and support them so that they can contribute to their full potential.

Sustainable value creation

To create and sustain value for our brokers, our customers, our shareholders, our people and society. To maintain a culture of precision, stability and reliability that instills confdence and trust in our commitment to deliver when it matters – now and in the future.

A key component of sustainable value creation, and indeed of all our values, is our commitment to a high standard of corporate responsibility. We proactively address environmental, social and governance issues. We focus on long-term success over short-term gains, and aspire to be agile and to manage change smoothly along the way.