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Our business is divided into three main segments:

• General Insurance serves individuals, small and medium-sized businesses, commercial enterprises and major multinational corporations.

• Global Life offers a broad range of life insurance, investments, savings and pension products to individuals and groups.

• Farmers Insurance SM managed but now owned by Farmers Group, Inc. Farmers Group, Inc. is a subsidiary of Zurich Insurance Group, Ltd

Our objectives

• Become the best global and North America insurer • Strengthen our customer-focused market leadership • Be the employer of choice in the insurance industry globally

Our strategy

The effective execution of our strategy has enabled us to deliver strong results. That strategy keeps our focus on our mission – helping our customers understand and protect themselves from risk – and moves us toward our aspiration of becoming the best global insurer as measured by our shareholders, customers and employees. We take a Group-wide approach to capabilities and resources, fully leveraging the strength of our global organization. Our strategy targets proftability and growth through a combination of effciency-enhancing measures, disciplined portfolio management, expansion into high potential markets and improving our customer proposition. We strive to protect our business by maintaining strict fnancial discipline, attracting the best talent in the industry, keeping our focus strictly on insurance and preserving organizational agility so that we can respond quickly to emerging risks and opportunities.

Our ability to continue delivering proftable growth is refected by the operating

performance of each of our core business segments. It is also visible in the strong progress we have made in building our franchise through alliances, acquisitions, joint ventures and distribution agreements.

Four Strategic Focus Areas for General Insurance